FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
Q: How long does shipping take?
A: Orders typically arrive within 7-14 business days after processing. You'll receive a tracking number by email as soon as your order ships.
Q: Do you ship internationally?
A: Yes, we currently ship to the US, UK, and select EU countries. If you're unsure whether we deliver to your location, reach out to us before ordering and we'll confirm.
Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking link. You can also check your order status anytime using the "Track My Order" link in our footer.
PRODUCT QUESTIONS
Q: Is the Viora ShowerSafe really waterproof?
A: Yes. It's designed to fully seal your phone from water, steam, and splashes while still letting you use the touchscreen. That said, we recommend checking the seal is properly closed before each use for best protection.
Q: Will I be able to use my touchscreen through the case?
A: Yes, the case is built with a touch-sensitive film that lets you swipe, tap, and control your phone normally, even with wet hands.
Q: Does it fit all phone sizes?
A: The Viora ShowerSafe fits most smartphones up to 6.7 inches, which covers the vast majority of current iPhone and Android models. If you're unsure about your specific model, contact us and we'll help you check.
Q: How does it mount to the wall?
A: It comes with a strong adhesive mount that sticks to tile, glass, or most smooth shower walls. No drilling required, and it can be removed and repositioned if needed.
Q: Will the suction/adhesive damage my tiles?
A: No. The mount is designed to hold securely without leaving residue or damage when removed correctly.
ORDERS & PAYMENTS
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, along with PayPal and Apple Pay, through our secure checkout.
Q: Can I change or cancel my order after placing it?
A: If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to accommodate changes or cancellations.
RETURNS & GUARANTEE
Q: What if I'm not happy with my purchase?
A: We offer a 30-day money-back guarantee. If the Viora ShowerSafe isn't right for you, reach out and we'll walk you through a return or refund.
Q: How do I start a return?
A: Contact us through our Contact page with your order number, and our team will guide you through the next steps.
STILL HAVE QUESTIONS?
Reach out anytime through our Contact Us page — we're happy to help.