Terms of service
Welcome to KIORA. These Terms of Service govern your access to and use of our website, products, services, and purchases made through our online store.
By visiting our website, placing an order, or using any part of our services, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. Overview
Throughout these Terms, the terms “KIORA,” “we,” “us,” and “our” refer to KIORA.
The terms “you,” “your,” and “customer” refer to any person who visits our website, uses our services, or places an order.
Our store offers physical consumer products, including novelty ski masks (balaclavas), ski and snowboard goggles, and related winter accessories.
2. Eligibility
By using our website or placing an order, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you.
Certain products may include specific age recommendations. Customers are responsible for reviewing all product information, warnings, and recommended ages before purchasing or using a product.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, photographs, specifications, dimensions, materials, colors, variants, quantities, and other information.
However, minor differences may occur due to:
- Screen and display settings
- Photography and lighting
- Manufacturing variations
- Manual measurements
- Packaging updates
- Product improvements
Where measurements are provided, reasonable manufacturing or manual-measurement variations may occur.
Customers should carefully review the product description and selected variant before placing an order.
4. Product Colors and Images
We aim to display product colors and appearances as accurately as reasonably possible.
However, we cannot guarantee that the colors displayed on your device will exactly match the physical product.
Product images are intended to accurately represent the products offered, but minor differences in appearance, packaging, or presentation may occur.
5. Product Variants
Some KIORA products are offered in different:
- Designs
- Colors
- Sizes
- Quantities
- Sets
- Styles
- Variants
Customers are responsible for selecting the desired variant before completing checkout.
Your order confirmation will identify the product and variant ordered.
If you receive a different product or variant from the one shown in your order confirmation, please contact us according to our Return & Refund Policy.
6. Prices
All prices displayed on our website are shown in the currency indicated at checkout.
Prices may change from time to time without prior notice.
A price change will not normally affect an order that has already been successfully placed and confirmed.
Discounts, promotional prices, compare-at prices, and seasonal offers may be changed, suspended, or discontinued at any time.
7. Payments
Payment must be successfully completed before an order can be processed.
We may offer payment methods through third-party payment processors. Payment information is processed according to the security and privacy practices applicable to the payment services used at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
8. Order Confirmation
After successfully placing an order, customers may receive an order confirmation containing relevant purchase information.
Receiving an order confirmation does not prevent us from contacting you if there is a legitimate issue with your order, payment, product availability, shipping information, or suspected fraudulent activity.
Customers should review their order confirmation and contact us promptly if they notice an error.
9. Order Acceptance
We reserve the right to refuse or cancel an order where reasonably necessary, including situations involving:
- Suspected fraud or unauthorized payment
- Incorrect pricing caused by an obvious technical error
- Product unavailability
- Invalid or incomplete shipping information
- Payment authorization failure
- Orders that violate these Terms
If we cancel an order after payment has been successfully collected and no goods are supplied, an appropriate refund will be issued to the original payment method.
10. Shipping & Delivery
Our current estimated delivery timeframe for applicable products is approximately:
Processing: 1–3 business days. Delivery: 5–9 business days after shipping. Standard shipping is free on all orders.
Delivery estimates are not guaranteed delivery dates unless explicitly stated otherwise.
Delivery may be affected by carrier operations, destination, customs processing, weather, seasonal demand, public holidays, or other circumstances outside our reasonable control.
Complete shipping information is available in our Shipping & Delivery Policy.
Customers purchasing products for Christmas, birthdays, or other specific events are encouraged to order early enough to account for potential delivery delays.
11. Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
This includes the correct:
- Customer name
- Street address
- Apartment or unit number where applicable
- City
- Postal or ZIP code
- Country
- Contact details
If you notice an address error after ordering, please contact us as soon as possible.
We cannot guarantee that shipping information can be changed after fulfillment or shipment has begun.
12. Tracking
Every order includes a tracking number, emailed to the customer as soon as the order ships.
Carrier tracking may require additional time to update after a package has been shipped.
Customers should refer to our Shipping & Delivery Policy for additional information regarding tracking, delayed shipments, missing packages, and delivery issues.
13. International Orders
International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
Where these charges are not collected during checkout, customers may be responsible for them according to applicable local laws and regulations.
Customs processing may also affect estimated delivery times.
14. Returns
Eligible products may be returned in accordance with our Return & Refund Policy.
We currently provide an eligible return request period of 30 days from delivery, subject to the conditions and exclusions stated in that policy.
Customers should review our Return & Refund Policy before purchasing.
15. Refunds
Approved refunds are issued to the original payment method used for the order.
After a refund has been issued, banks, card issuers, and payment providers may require additional processing time before the funds appear in the customer's account.
Please refer to our Return & Refund Policy for complete refund conditions and procedures.
16. Damaged, Defective, or Incorrect Products
Customers should inspect their products after delivery.
If an item arrives damaged, defective, or materially different from the item ordered, please contact us and provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
We will review legitimate claims according to our Return & Refund Policy and provide an appropriate resolution where applicable.
17. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.
Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.
If an order has already shipped, the applicable return procedures may apply after delivery.
18. Product Use and Safety
Products must be used responsibly and according to their intended purpose.
Customers should follow any instructions, age recommendations, warnings, or safety information supplied with a product or displayed on its product page.
Products intended for users aged 14+ should not be provided to younger users contrary to the stated recommendation.
Customers are responsible for appropriate supervision where necessary.
19. Seasonal and Novelty Products
Some products offered by KIORA are novelty and seasonal items intended for winter sports, fun and gifting.
Customers are responsible for using these products appropriately and following any product-specific safety instructions.
Novelty masks and accessories should not be treated as safety equipment unless explicitly described as such.
20. Availability
Products and variants are subject to availability.
We may limit quantities, discontinue products, modify available variants, or update our product selection.
If a purchased product becomes unavailable before fulfillment, we may contact you regarding available options or cancel the affected item and issue an appropriate refund.
21. Promotions and Discounts
Promotions, discounts, coupon codes, seasonal offers, and other incentives may be subject to additional conditions.
Unless otherwise stated, promotions:
- Cannot necessarily be combined
- May have expiration dates
- May apply only to selected products
- May be limited by availability
We reserve the right to correct promotional errors or discontinue promotions, subject to applicable law.
22. Website Accuracy
We make reasonable efforts to maintain accurate information on our website.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping, or other information.
We may correct genuine errors and update information when necessary.
If an error materially affects an order already placed, we will handle the situation fairly and in accordance with applicable law.
23. Prohibited Uses
You may not use our website or services:
- For unlawful purposes
- To violate applicable laws or regulations
- To submit fraudulent orders
- To use payment information without authorization
- To interfere with website security
- To distribute malicious software
- To attempt unauthorized access to our systems
- To collect customer information without authorization
- To abuse, exploit, or disrupt our services
We may restrict access where reasonably necessary to protect our customers, business, or systems.
24. Intellectual Property
Unless otherwise stated, the content presented on the KIORA website, including branding, written content, layout, graphics, and other original materials, is owned by or licensed for use by KIORA.
You may use our website for personal shopping purposes.
You may not reproduce, distribute, exploit, or commercially use protected website content without appropriate authorization.
25. Third-Party Services
Our store may rely on third-party providers for services such as:
- Payment processing
- Website hosting
- Order fulfillment
- Shipping
- Tracking
- Analytics
- Customer communication
Certain aspects of your interaction with these services may also be governed by the applicable provider's terms and privacy practices.
26. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how personal information may be collected, used, stored, and otherwise processed in connection with our store.
Please review it carefully.
27. Limitation of Liability
To the fullest extent permitted by applicable law, KIORA will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted.
Nothing in these Terms limits mandatory consumer rights available under applicable law.
28. No Waiver of Consumer Rights
These Terms are not intended to remove or restrict rights granted to customers by applicable consumer-protection laws.
If a provision of these Terms conflicts with a mandatory consumer right applicable to your purchase, the mandatory legal requirement will prevail to the extent of that conflict.
29. Payment Disputes
If you believe there is an issue with a payment, order, delivery, or refund, we encourage you to contact KIORA customer support so we can investigate and attempt to resolve the matter.
Nothing in these Terms prevents customers from exercising rights available through their card issuer, payment provider, or applicable law.
30. Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our services, business practices, policies, or legal requirements.
The current version will be published on this page with the applicable Last Updated date.
Changes will apply as permitted by applicable law and will not improperly remove rights that have already arisen from completed transactions.
31. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
32. Entire Agreement
These Terms of Service, together with our applicable store policies, including our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy, form the terms governing purchases and use of our store.
33. Contact Us
If you have questions about these Terms of Service, an order, payment, shipping, return, refund, or product, please contact us through the Contact Us page on our website or by email at contact.kiorastore@gmail.com.
For questions concerning an existing order, please include your order number so our customer support team can assist you efficiently.
KIORA GLOBAL LLC
5830 E 2nd St, Ste 7000 #38152
Casper, WY 82609, United States
Email: contact.kiorastore@gmail.com