Shipping policy
At Viora, we work to process and deliver your order as quickly and smoothly as possible. Please review the information below before placing your order.
1. ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays may begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. SHIPPING TIMES
Estimated delivery times may vary depending on your destination and shipping method.
Typical delivery times are:
Standard Shipping: 7–15 business days
Please note that these are estimated delivery times and not guaranteed delivery dates.
Delivery may take longer during busy periods, holidays, customs processing, weather events, or other circumstances outside our control.
3. SHIPPING COSTS
Shipping costs are displayed at checkout before you complete your purchase.
From time to time, Viora may offer free shipping promotions. Any applicable promotion will be clearly displayed on our website or at checkout.
4. ORDER TRACKING
When tracking information is available, we will send it to the email address provided when placing your order.
Please allow some time for the tracking information to become active after your order has been shipped.
If your tracking information has not updated for several days, please contact us at:
5. DELIVERY DELAYS
Once an order has been handed to the shipping carrier, delivery may be affected by circumstances outside our control, including:
- Carrier delays
- Customs processing
- Weather conditions
- Public holidays
- Incorrect or incomplete delivery information
- Other unexpected logistical issues
If your order is delayed, please allow additional time for delivery before contacting us.
6. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you enter an incorrect or incomplete address, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that shipping information can be changed after an order has been processed or shipped.
7. LOST OR DAMAGED PACKAGES
If your package appears to be lost, damaged, or significantly delayed, please contact us at:
We will review the situation and, where appropriate, work with the shipping carrier to investigate the issue.
If your package arrives visibly damaged, we recommend taking photographs of the package and the product and contacting us as soon as possible.
8. CUSTOMS AND IMPORT FEES
For international orders, customs duties, taxes, import fees, or other charges may apply depending on the destination country.
If applicable, these charges may be the responsibility of the customer.
Customs policies vary by country, and Viora cannot guarantee whether additional charges will apply to a particular order.
9. CONTACT US
If you have any questions about your order or our shipping policy, please contact us:
Viora
Email: goodjobb276@gmail.com