Shipping & Delivery Policy

At KIORA, we aim to provide a clear and reliable shipping experience for every order.

This Shipping & Delivery Policy explains how orders are processed, estimated delivery times, tracking, address changes, delays, and other important shipping information.

Order Processing

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Processing includes order verification, preparation and handover to the carrier.

You will receive an order confirmation email right after checkout, and a shipping confirmation email with your tracking number once your order ships.

Please make sure that all shipping details are correct before completing checkout.

Shipping Rates

Standard shipping is free on all orders. Any applicable shipping charges are always shown at checkout before you pay.

Shipping Destinations

We ship to the United States, the United Kingdom and the other countries available at checkout. If checkout accepts your delivery address and shows a shipping method, we can deliver to you.

Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time is:

5–9 business days

This estimate applies after the order has been processed and shipped.

Business days generally do not include weekends or public holidays.

Delivery times may vary depending on:

• Shipping destination
• Carrier operations
• Local delivery conditions
• Seasonal demand
• Customs processing where applicable
• Weather or transportation delays
• Other circumstances outside our direct control

The estimated delivery timeframe is not a guaranteed delivery date unless explicitly stated otherwise.

Products Covered by This Policy

This shipping policy applies to all products currently sold through KIORA, including:

• Funny face and animal ski masks (balaclavas)
• Ski and snowboard goggles

Some products may have different packaging, sizes, or fulfillment requirements, but the estimated delivery timeframe displayed on the store remains the applicable guidance unless otherwise stated on the individual product page.

Order Tracking

Every order ships with tracking. Customers receive a tracking number by email as soon as their order has been shipped.

Tracking updates may take some time to appear after the shipment has been handed to the carrier.

Customers should allow the carrier sufficient time to update the tracking system before contacting support.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

• Full name
• Street address
• Apartment or unit number
• City
• Postal or ZIP code
• Country
• Contact information

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing, fulfillment, or shipment.

Incorrect or Incomplete Addresses

If an order cannot be delivered because the shipping address provided was incorrect or incomplete, the customer may need to contact the carrier or our support team for further assistance.

Additional shipping charges may apply if a package must be resent due to an incorrect address supplied at checkout.

Delivery Delays

Although most orders are expected to arrive within approximately 5–9 business days, delays may occasionally occur.

Possible causes include:

• Carrier delays
• High seasonal shipping volumes
• Customs inspections
• Severe weather
• Public holidays
• Transportation disruptions
• Incorrect delivery information
• Events outside the control of KIORA

If your shipment appears significantly delayed, please contact us and include your order number so we can review the available shipping information.

Customs & International Orders

For international orders, customs processing may affect delivery times.

Customers may also be responsible for import duties, taxes, customs fees, or other charges required by their destination country unless otherwise stated at checkout.

These charges are determined by local authorities and are generally outside the control of KIORA.

Damaged Items

If your order arrives damaged, please contact us as soon as possible.

To help us review the issue, please provide:

• Your order number
• A clear description of the problem
• Clear photos of the damaged product
• Clear photos of the packaging, where relevant

Requests involving damaged items will be reviewed according to our Return & Refund Policy.

Incorrect Items

If you receive an item that does not match the variant or product shown on your order confirmation, please contact our customer support team.

Include your order number and photos of the item received so we can investigate the issue and provide the appropriate next steps.

Missing Packages

If tracking shows that an order has been delivered but you cannot locate the package, please first:

• Check around the delivery location
• Ask household members or neighbors
• Check with the carrier
• Confirm that the shipping address on the order was correct

If the package still cannot be located, contact us with your order details and tracking number.

Multiple Items in One Order

If an order contains multiple products, items may sometimes be packaged or shipped separately depending on fulfillment arrangements.

If this occurs, the customer may receive more than one tracking update or package.

Seasonal Orders

Many KIORA products are seasonal winter items.

Customers are encouraged to place orders early enough to allow for processing, shipping, and possible carrier delays before a specific event or celebration.

We cannot guarantee arrival before a particular holiday, party, or event unless such a guarantee is explicitly provided at checkout.

Changes and Cancellations

If you need to request a shipping address change or order cancellation, please contact us as soon as possible after placing the order.

Once an order has entered processing or fulfillment, we may no longer be able to modify or cancel it.

Customer Support

If you have questions about your order, shipping status, tracking, or delivery, please contact us through the Contact Us page on our website or email us at contact.kiorastore@gmail.com.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Important Shipping Summary

Processing: 1–3 business days
Estimated Delivery: 5–9 business days after shipping
Shipping Cost: Free standard shipping
Tracking: Included with every order
Address Changes: Must be requested as soon as possible
Seasonal Orders: Order early before your ski trip
Damaged or Incorrect Orders: Contact support with your order number and photos

By placing an order with KIORA, customers acknowledge that delivery dates are estimates and may be affected by carrier or logistical conditions outside our direct control.

KIORA GLOBAL LLC
5830 E 2nd St, Ste 7000 #38152
Casper, WY 82609, United States
Email: contact.kiorastore@gmail.com